5202611152 marty@equipaz.com

Equip Arizona

Reputation Management

 Consumers have tipped the balance of power and are more empowered than ever to get information about a business and get it fast. Consumers have access to endless information at their fingertips, including information that will help them decide on your business. Businesses that actively manage their online reputation will be the ones who thrive!

Reputation Management

This picture represents customer relationships

Why worry about your online reputation

  • 91% of people trust reviews as much as personal recommendations
  • 92% of buyers are more likely to purchase after reading a review
  • 13% of people will buy from a business with a 1-2 star rating
  • 94% of consumers say an online review has convinced them to avoid a business
  • 89% of consumers read businesses’ responses to reviews

Beyond customer perceptions, your online reputation can also affect your ranking in search engines. Not only do the search engines look at your review ranking number of reviews your business has they also look at the recency of those reviews.

Also, 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today. This is where Customer Voice comes in.

Reputation Management is accomplished through the use of two tools.

Reputation Management Icon

Reputation Management

Take control of your online reputation today!

  • Manage your online reputation from one place: Compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive benchmarking to see how you stack up to the competition.
  • Hear what customers are saying all over the web: Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
  • Stay informed with automated reports and alerts: Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.

Customer Voice

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Smart business owners are getting serious about soliciting feedback, but asking customers for reviews can be time-consuming.
Use your happy customers to win new customers: Leverage the voice of your brand champions to improve online word-of-mouth. Invite existing customers to share their experiences online so new customers know they can trust you.
  • Collect feedback to better your business:  Invite them to share their experiences and put their valuable feedback to work.
  •  Make sure your business reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.
  •  Gathering authentic reviews will help you show up in search so new customers can find you.

Reputation Management Packages

Reputation Management DIY

Includes Reputation Management Pro and Customer Voice Pro.  Equip Arizona will assist in setup and provide training in how to use the tools and how to respond to both positive and negtive reviews.  

Reputation Management for
Small Companies Done For You

Includes Reputation Management Pro and Customer Voice Pro.  Just provide us with a list of customers upm to four times a month and we will request reviews for you and respond to up to 10 reviews per month on your behalf.

Reputation Management Unlimited
Done For You $344/Month

Includes Reputation Management Pro and Customer Voice Pro.  Just provide us with a list of customers upm to four times a month and we will request reviews for you and respond to up to un limited reviews per month on your behalf.

30 Day Free Trial of Reputaton Management and Customer Voice are available with the Digital Express Package
by emailing marty@equipaz.comor schedule a Zoom Chat to discuss your business needs

Take control of your online presence.

Let's grow your business together.

Contct Us

Phone: ‪(480) 744-0720‬

Email: marty@equipaz.com